Terms & Conditions
Last updated:14/11/2025
Welcome to Solmate. These Terms & Conditions outline how we operate our online store and what you can expect when shopping with us. By placing an order on our website (www.hellosolmate.com), you agree to these terms.
1. Who We Are
Solmate is a trading name of hprfcs ltd, registered in England and Wales.
Registered office: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Email: hello@hellosolmate.com
2. Using Our Website
You agree to use this site only for lawful purposes and in a way that doesn’t infringe anyone else’s rights or restrict their use of it.
We may update, change, or remove parts of the website from time to time without notice.
3. Placing an Order
When you place an order, you’ll receive an email confirming that we’ve received it.
Your order becomes a legally binding contract once payment has been taken and we’ve sent you a dispatch confirmation.
We reserve the right to refuse or cancel any order if:
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The product is out of stock or discontinued
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There’s an error in the price or description
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We believe the order is fraudulent
4. Prices and Payment
All prices are shown in GBP (£) and include VAT where applicable.
We accept the payment methods listed on our checkout page.
Full payment must be received before goods are dispatched.
We may change prices at any time, but this won’t affect any confirmed orders.
5. Delivery
We’ll deliver to the address provided at checkout.
Delivery times are estimates only — we’re not responsible for delays caused by couriers or circumstances beyond our control.
If your parcel doesn’t arrive within a reasonable time, please email sol@hellosolmate.com and we’ll look into it.
6. Refunds and Returns
Please refer to our full Refund & Returns Policy for details on cancellations, refunds, and returns.
7. Product Information and Health Disclaimer
Our supplements are designed to support general wellbeing, but they are not intended to diagnose, treat, cure, or prevent any disease.
All information provided on our website and social channels is for educational purposes only and should not replace professional medical advice.
Always consult your doctor or healthcare professional before starting any new supplement, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.
We make every effort to ensure product descriptions and ingredients are accurate, but formulations may occasionally change. Please check the packaging before use.
8. Limitation of Liability
To the fullest extent permitted by law:
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We are not liable for any indirect, incidental, or consequential loss arising from your use of our website or products.
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Our total liability for any claim shall not exceed the amount you paid for the product in question.
Nothing in these terms limits your statutory rights as a consumer.
9. Intellectual Property
All content on this website — including text, images, logos, packaging designs, and trademarks — is owned by or licensed to Solmate.
You may not copy, reproduce, or distribute any content without our written permission.
10. Governing Law
These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
11. Contact Us
Questions about these Terms & Conditions?
Email us at sol@hellosolmate.com — we’re happy to help.